If you are having issues paying over the automated phone system you might need the following:
- Your account number might not be on file (New Customer)
- You might not be eligible to pay (Delinquent account or past issues with non payment)
- You might be using a phone without a clear signal or you might be typing your account number to fast.
Please contact Nexbillpay if you think you are a new customer and need to be added to the phone system 1-800-639-2435.